You have a period of fourteen (14) days from the receipt of your order to submit a return request. Please follow the steps below and ensure the conditions are met:

Visit our dedicated returns portal: https://zerod.shipping-portal.com/rp/

To be eligible for a return, items must meet the following conditions:

• Be unworn, unwashed, and in their original condition
• Be returned with all original tags attached and in their original packaging
• Show no signs of wear, washing, or damage

Any return not meeting these conditions may be refused.

Please note:

• Customized products (with personal markings) cannot be returned unless they have a manufacturing defect
• Only items purchased on www.z3r0d.com are eligible for return via our online return process. Items purchased from a Z3R0D retailer (physical or online) or from event booths are not eligible for return through this process

 

Exchanges

If you wish to exchange an item for a different size, we can proceed with the exchange subject to stock availability.

• Please follow the return procedure and indicate the desired size in your request
• If the requested size is no longer available, a refund will be issued

 

Return Process

1. Submit a return request:
   Visit our online return portal and follow the instructions to generate a return shipping label.

2. Prepare your package:
   Carefully place the item back in its original packaging and include the original invoice. Print and attach the return label to the outside of your parcel.

3. Ship the package:
   Drop off your parcel at the nearest collection point. Keep your proof of shipment until the refund or exchange has been processed.

4. Validation and refund:
   Once your return has been received and inspected, we will issue a refund to your original payment method. Processing time is 7 to 10 business days after receiving the return.

 

Return Shipping Costs

• Return shipping fees for exchanges are the responsibility of the customer and must be paid through our returns portal
• In case of an error on our part (defective or incorrect item), return shipping costs will be covered by Z3R0D

 

Defective or Incorrect Items

If you have received a damaged, defective, or incorrect item, please contact us as soon as possible at info@zerod.eu, providing the following:

• Your order number
• Clear photos of the item received and the defect

We will offer a solution as quickly as possible.

 

Contact

For any questions or assistance, feel free to contact us at info@zerod.eu

Thank you for choosing Z3R0D — we look forward to serving you again soon!